REFUND & RETURNS POLICY
REFUND & RETURNS POLICY
We want you to be happy with your purchase. This Refund & Returns Policy applies alongside your statutory rights under UK consumer law.
ONLINE PURCHASES — CHANGE OF MIND
If you purchase goods from us online, you may have a statutory right to cancel your order within 14 days of receiving the goods, subject to applicable exceptions.
To exercise your right to cancel, please contact us within the applicable cancellation period at: Info@75redchurch.com
Once you have notified us of your cancellation, you must return the goods within 14 days.
Items must be returned in their original condition, unworn and unused, with original tags, labels and packaging where applicable.
You may inspect and try on an item as you reasonably would in a shop. However, where permitted by law, we may make a deduction from your refund if the value of the item has been reduced as a result of handling beyond what is reasonably necessary to inspect it.
RETURN SHIPPING COSTS
For change-of-mind returns, customers are responsible for the direct cost of returning the goods to the appropriate return address.
Return shipping costs are not covered by 75-RC for change-of-mind returns.
We recommend using a tracked or signed delivery service when returning an item.
Where an item is faulty, damaged, not as described or incorrectly supplied, return shipping costs will be handled in accordance with applicable UK consumer law.
REFUNDS
Returned items will be inspected once received.
Where the item meets the applicable return conditions and there are no issues with the return, we will process the refund and send you a confirmation email.
Refunds will normally be made to the original payment method.
Once a refund has been processed by 75-RC, the time taken for the funds to appear in your account may vary depending on your bank or payment provider.
Where a statutory cancellation right applies, we will refund the applicable purchase price and the cost of our standard delivery option in accordance with applicable UK consumer law.
If you selected a delivery method that was more expensive than our standard delivery option, we are not required to refund the additional amount above the cost of our standard delivery option.
EXCHANGES
We offer one exchange per eligible item, subject to stock availability.
An exchange may be requested for a different size or colour of the same style where available.
Customers are responsible for any additional shipping costs associated with the exchange, unless otherwise required by law.
If the requested replacement is unavailable, we may ask you to return the original item and place a new order.
If you wish to purchase a different product or style, please return the original item in accordance with this policy and place a new order separately.
SALE ITEMS
Sale or discounted items are not eligible for change-of-mind refunds or returns under our voluntary returns policy, except where required by applicable UK consumer law.
This does not affect your statutory rights where an item is faulty, damaged, not as described or otherwise does not conform to applicable consumer law.
CUSTOM-MADE & PERSONALISED ITEMS
Goods that are genuinely made to the customer's specifications or clearly personalised are not eligible for change-of-mind cancellation, return or refund where an applicable statutory exception applies.
This does not affect your statutory rights where an item is faulty, damaged, not as described or otherwise does not conform to applicable consumer law.
OTHER ITEMS EXCLUDED FROM CHANGE-OF-MIND RETURNS
Certain other products may be excluded from change-of-mind returns where permitted by law, including:
• Sealed goods which are not suitable for return for health or hygiene reasons once unsealed
• Other products for which an applicable statutory cancellation exception applies
Where an exclusion applies to a particular product, this will be communicated where appropriate.
FAULTY, DAMAGED OR INCORRECT ITEMS
If an item is faulty, damaged, not as described or the wrong item has been supplied, please contact us as soon as possible at:
Info@75redchurch.com
Please include:
• Your order number
• Details of the issue
• Photographs showing the issue where appropriate
Please do not return a faulty, damaged or incorrect item before receiving return instructions from us.
Your statutory rights are not affected by this policy.
Where applicable, we will provide the remedy required under UK consumer law, which may include a repair, replacement, price reduction or refund.
CUSTOMS CHARGES & REFUSED DELIVERIES
For international orders, customers may be required to pay Customs Duty, import VAT, customs clearance fees, carrier handling fees or other import-related charges.
Unless expressly stated otherwise at checkout, these charges are separate from the product price and delivery charge and are the customer's responsibility.
If a customer refuses or fails to accept delivery because they do not wish to pay applicable import charges, the parcel may be returned to the sender.
Any refund following a refused or returned delivery will be assessed in accordance with this Refund & Returns Policy, the customer's statutory rights and applicable UK consumer law.
Where permitted by law, additional return delivery, customs, carrier or administration costs incurred as a result of the refusal may be taken into account when processing the refund.
RETURN PROCEDURE
Before returning an item, please contact:
Info@75redchurch.com
Please include:
• Your order number
• The item you wish to return or exchange
• The reason for the return or exchange
• Whether the item is faulty or damaged, where applicable
We will provide the appropriate return instructions.
Please do not send an item back before receiving return instructions from us.
Unless otherwise instructed, returns should be sent to:
75-RC
75A Redchurch Street
London
E2 7DJ
United Kingdom
As 75-RC operates as a multi-brand retailer, some products may need to be returned to a different brand, supplier or fulfilment location. Please therefore contact us before sending any return.
Customers are responsible for ensuring that returned items are securely packaged.
For change-of-mind returns, the cost of return shipping is the responsibility of the customer.
We recommend using a tracked or signed delivery service.
GIFT RETURNS
Items purchased online as gifts may be returned in accordance with the applicable conditions of this Refund & Returns Policy.
We may require the original purchaser's name, order number or other order information.
Any refund will normally be issued to the original payment method used for the purchase.
IN-STORE PURCHASES
Different return and exchange conditions apply to purchases made in our physical store.
For in-store purchases:
• Items may be exchanged for a credit note within 14 days of purchase, provided that they are unworn and accompanied by the original receipt.
• Each item is eligible for exchange only once.
• Discounted items, accessories and certain other items are not eligible for returns or exchanges.
• Refunds are not offered for change-of-mind purchases.
Online purchases are subject to the separate online return and cancellation terms set out in this Refund & Returns Policy.
Customers must follow the return and exchange policy applicable to the method of purchase.
Nothing in this section affects your statutory rights where an item is faulty, damaged, not as described or otherwise does not conform to applicable UK consumer law.
STATUTORY RIGHTS
Nothing in this Refund & Returns Policy excludes or restricts any statutory rights that cannot legally be excluded or restricted.
Where there is any conflict between this policy and your statutory rights, your statutory rights will prevail.
CONTACT
For questions regarding cancellations, returns, exchanges or refunds,
please contact: Info@75redchurch.com
75-RC
75 Redchurch Street
Shoreditch, London
E2 7DJ
United Kingdom